Contact Us
Got a question about one of our reviews, spotted something out of date, or want to flag a poker site we should take a closer look at for fast payouts? Here's how to reach the team behind odysandpenelope.com.
How to reach us
The quickest way to contact us is by email at [email protected]. Send us your question, correction, or feedback and we'll get back to you as soon as we can. We read every message, though response times can vary depending on volume.
What we can and can't help with
We're an independent research and comparison site, not a poker operator. That means there are some things we simply aren't able to do:
- We can't access, manage, or make changes to your account on any poker site listed on this page
- We can't process deposits, withdrawals, or resolve payment disputes — those go through the poker site's own support team
- We can't verify your identity or complete KYC checks on a brand's behalf
- We don't offer gambling advice or predict outcomes at the tables
For anything account-specific — a delayed withdrawal, a bonus that hasn't credited, or a verification hold — contact the support team of the poker site directly through its own help channel. If a cash-out is taking longer than the site's stated processing window, its support desk is best placed to check the status and explain any KYC or payment-method delay on their end.
What's genuinely useful to send us
Our rankings on this site look closely at how fast sites actually pay out — deposit and withdrawal methods, processing windows, and any documentation hurdles players report. If your experience doesn't match what we've written, or a site has changed its payout process since we last checked, tell us. Useful detail includes:
- Which poker site you're referring to, and the page where you saw the claim
- What happened, including dates if you have them (deposit method, withdrawal method, and roughly how long it took)
- Any screenshots of official confirmation emails or support replies, if you're comfortable sharing them
We use this kind of reader feedback to inform future updates to our reviews and comparison tables. We don't publish user testimonials as reviews ourselves, but real reports help keep our research current.
A note on how we're funded
odysandpenelope.com may earn a commission when readers sign up through links on this site. This doesn't cost you anything extra, and it never determines how a poker site is ranked — our ratings are based on our own research into traffic, game variety, bonus terms, and payout speed, among other factors. You can read more about how we assess sites and operators on our About Us page.
Before you get in touch about a specific offer
If your question relates to a welcome bonus or deposit match shown on this site, check the material terms listed alongside that offer first — playthrough requirements, time limits, and eligibility rules vary by brand and by state. If something looks unclear or inconsistent with what a poker site states on its own terms page, that's exactly the kind of thing worth flagging to us.
Responsible gambling
If you or someone you know is struggling to control their gambling, free and confidential help is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. Our Responsible Gambling page has further resources, including state-specific support options and self-exclusion information. Online poker for real money is intended for adults aged 21 and over in most regulated states (18+ in a small number of states) — it should be treated as entertainment, not a way to earn income, and never played with money you can't afford to lose.
Other places to look first
Before writing in, you might find your answer faster in one of our existing pages. Our Terms and Conditions page covers how we operate this site, and our About Us page explains our review process and who's behind the research. For anything not covered there, email is still the best route in.